Terms of Service

1. Acceptance of Terms

By accessing or using Doone Flow ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Doone Flow is a workflow automation platform that enables users to create automated workflows connecting triggers (webhooks, emails) to actions (SMS, CRM updates, AI processing). The Service is provided on a subscription basis with different plan tiers.

3. Account Registration

3.1 Account Requirements

• You must be at least 18 years old to use the Service
• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You are responsible for all activities that occur under your account

3.2 Account Types

• Individual Accounts: Personal use of the Service
• Organization Accounts: Team or business use with multiple users
• Free Plan: Limited features, subject to usage restrictions
• Paid Plans: Enhanced features based on subscription tier

4. Acceptable Use

4.1 Permitted Uses

You may use the Service to:

• Create and manage automated workflows for legitimate business purposes
• Integrate with third-party services you are authorized to use
• Process data in accordance with applicable laws and regulations

4.2 Prohibited Uses

You agree NOT to use the Service to:

• Illegal Activities: Violate any applicable laws or regulations
• Harmful Content: Transmit malicious code, viruses, or harmful content
• Spam and Abuse: Send unsolicited messages, spam, or engage in abusive behavior
• Unauthorized Access: Attempt to gain unauthorized access to systems or data
• Reverse Engineering: Reverse engineer, decompile, or disassemble the Service
• Resale: Resell, sublicense, or redistribute the Service without authorization
• Competitive Use: Use the Service to build a competing product
• Data Violations: Process data in violation of privacy laws or third-party rights
• Resource Abuse: Overload or disrupt the Service's infrastructure

5. Subscription and Billing

5.1 Subscription Plans

• Subscription plans are billed on a recurring basis (monthly or annually)
• Plan features and limits are specified in your subscription tier
• We reserve the right to modify plan features with reasonable notice

5.2 Payment Terms

• Payment is due in advance for each billing period
• All fees are non-refundable except as required by law
• We use third-party payment processors (Stripe) for secure payment processing
• You are responsible for any taxes applicable to your subscription

5.3 Plan Changes

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at the end of the current billing period
• Cancellation: You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period

5.4 Payment Failures

• If payment fails, we may suspend or terminate your account
• We will attempt to notify you of payment issues
• You are responsible for maintaining valid payment information

6. Intellectual Property

6.1 Our Rights

• The Service, including all software, designs, and content, is owned by Doone Flow
• All trademarks, logos, and brand names are our property
• You may not use our intellectual property without written permission

6.2 Your Content

• You retain ownership of data and content you create using the Service
• You grant us a license to use, store, and process your content to provide the Service
• You are responsible for ensuring you have rights to any content you process

7. Third-Party Services

The Service integrates with third-party services (Twilio, Salesforce, etc.). Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for:

• The availability or performance of third-party services
• Data handling by third-party services
• Costs or fees charged by third-party services

8. Data and Privacy

8.1 Data Processing

• We process your data in accordance with our Privacy Policy
• You are responsible for ensuring data you process complies with applicable laws
• We implement security measures but cannot guarantee absolute security

8.2 Data Export and Deletion

• You may export your data at any time
• You may request account deletion, which will delete your personal data
• Some data may be retained for legal compliance purposes

9. Service Availability and Modifications

9.1 Service Availability

• We strive for high availability but do not guarantee uninterrupted service
• We may perform maintenance that temporarily affects availability
• We are not liable for service interruptions beyond our reasonable control

9.2 Service Modifications

• We reserve the right to modify, suspend, or discontinue the Service
• We will provide reasonable notice of material changes
• Continued use after changes constitutes acceptance

10. Termination

10.1 Termination by You

You may cancel your subscription at any time. Account deletion requests will be processed in accordance with our Privacy Policy.

10.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay subscription fees
• You engage in fraudulent or illegal activity
• We discontinue the Service

10.3 Effect of Termination

• Upon termination, your access to the Service will cease
• You may export your data before termination
• We may delete your data after a reasonable retention period

11. Disclaimers and Limitations of Liability

11.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• SERVICE INTERRUPTIONS OR FAILURES
• DAMAGES EXCEEDING THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM

12. Indemnification

You agree to indemnify and hold harmless Doone Flow, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

13.2 Dispute Resolution Process

• Informal Resolution: Contact us to resolve disputes informally
• Arbitration: Disputes will be resolved through binding arbitration (if applicable)
• Class Action Waiver: You waive the right to participate in class action lawsuits

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Doone Flow.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

14.3 Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or Service notification. Continued use after changes constitutes acceptance.

15. Contact Information

For questions about these Terms, please contact us using our contact form and select "Legal Inquiry" as the subject.

16. Beta Program

If you are participating in our beta program:

• The Service is provided for testing and feedback purposes
• Features may change or be removed without notice
• We appreciate your feedback and patience during the beta period