Master Service Agreement

1. Definitions

• "Service" means the Doone Flow workflow automation platform, including all features, functionality, and services provided through our website and API.
• "Customer" or "You" means the individual or entity that accesses or uses the Service.
• "Company", "We", "Us", or "Our" means Doone Flow and its affiliates.
• "Content" means any data, information, text, files, or other materials uploaded, submitted, or transmitted through the Service.
• "Account" means the account created by Customer to access and use the Service.

2. Acceptance of Terms

By accessing or using the Service, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Agreement.

If you do not agree to these terms, you must not access or use the Service.

3. Description of Service

Doone Flow is a cloud-based workflow automation platform that enables businesses to automate processes through webhooks, SMS messaging, CRM integrations, and other automation tools. The Service includes:

• Workflow creation and management
• Webhook triggers and endpoints
• SMS messaging capabilities
• CRM and third-party service integrations
• API access for programmatic control
• Dashboard and administrative tools

4. Account Registration and Security

To use the Service, you must create an Account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your Account credentials
• All activities that occur under your Account
• Notifying us immediately of any unauthorized use of your Account
• Ensuring that all information provided is accurate and kept up to date

5. Subscription Plans and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Your subscription plan determines the features available to you and any usage limits that apply.

5.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis, as selected by you
• All fees are non-refundable except as required by law or as otherwise stated in this Agreement
• You authorize us to charge your payment method for all fees due
• If payment is not received by the due date, we may suspend or terminate your access to the Service
• Prices are subject to change with 30 days' notice to existing customers

5.3 Usage Limits

Your subscription plan may include limits on workflows, API calls, SMS messages, or other usage metrics. Exceeding these limits may result in additional charges or service restrictions.

6. Customer Content and Data

6.1 Ownership

You retain all ownership rights to your Content. By using the Service, you grant us a limited, non-exclusive license to use, store, and process your Content solely for the purpose of providing the Service to you.

6.2 Data Protection

We implement industry-standard security measures to protect your Content. However, you are responsible for:

• Backing up your Content
• Ensuring your Content does not violate any laws or third-party rights
• Complying with all applicable data protection and privacy laws

6.3 Prohibited Content

You agree not to use the Service to transmit, store, or process Content that:

• Is illegal, harmful, or violates any laws or regulations
• Infringes on intellectual property rights
• Contains viruses, malware, or other harmful code
• Is spam, fraudulent, or deceptive
• Violates privacy rights or contains personal information without consent

7. Intellectual Property

The Service, including all software, technology, designs, and content, is owned by Doone Flow and protected by intellectual property laws. This Agreement does not grant you any rights to our intellectual property except as necessary to use the Service.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

8. Service Availability and Support

8.1 Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with reasonable notice.

8.2 Support

Support is provided according to your subscription plan. Support may be provided via email, documentation, or other means as specified in your plan.

9. Third-Party Services

The Service may integrate with third-party services (e.g., Twilio, Salesforce, Google Sheets). Your use of third-party services is subject to their respective terms and conditions. We are not responsible for the availability, functionality, or content of third-party services.

You are responsible for maintaining valid credentials and authorizations for any third-party services you choose to integrate with the Service.

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that the Service will perform substantially in accordance with its documentation. If the Service fails to meet this warranty, your sole remedy is to request a correction or, if correction is not possible, terminate this Agreement.

10.2 Disclaimers

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DOONE FLOW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Doone Flow and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your Content
• Your violation of this Agreement
• Your violation of any law or third-party rights

13. Termination

13.1 Termination by You

You may terminate your Account at any time by contacting us or using the account deletion features in the Service.

13.2 Termination by Us

We may suspend or terminate your access to the Service immediately if:

• You breach this Agreement
• You fail to pay fees when due
• You use the Service in a manner that violates laws or third-party rights
• We determine that your use poses a security risk

13.3 Effect of Termination

Upon termination:

• Your right to access and use the Service will immediately cease
• We may delete your Content after a reasonable retention period (typically 30 days)
• You remain responsible for all fees incurred prior to termination
• Provisions that by their nature should survive will remain in effect

14. Modifications to Agreement

We may modify this Agreement from time to time. Material changes will be communicated to you via email or through the Service with at least 30 days' notice.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Agreement.

15. General Provisions

15.1 Entire Agreement

This Agreement constitutes the entire agreement between you and Doone Flow regarding the Service and supersedes all prior agreements and understandings.

15.2 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

15.3 Dispute Resolution

Any disputes arising out of or related to this Agreement shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

15.4 Assignment

You may not assign this Agreement without our prior written consent. We may assign this Agreement to any affiliate or in connection with a merger, acquisition, or sale of assets.

15.5 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full effect.

15.6 Waiver

No waiver of any provision of this Agreement shall be effective unless in writing and signed by the party waiving such provision.

16. Contact Information

If you have any questions about this Agreement, please contact us through our website:

• Website: https://dooneflow.com